Privacy Policy for the GreetGo Pickups Mobile Application

Effective date: 5 April 2026

Last updated: 5 April 2026

This Privacy Policy applies to the GreetGo Pickups mobile application for drivers (the “App”). It explains how GreetGo Pickups collects, uses, stores, shares, and protects personal data when drivers use the App and related support services.

This Privacy Policy is intended specifically for the GreetGo Pickups driver mobile application distributed through Google Play. It does not replace any additional legal notices that may apply to bookings, transport operations, support cases, or separate websites operated by GreetGo Pickups.

1. Who We Are

Service name: GreetGo Pickups mobile application

Operator / Controller: GreetGo Pickups, obrt za prijevoz putnika vl. Kristijan Paušić

Registered address: Remetinečki Gaj 23C, 10000 Zagreb, Croatia

Country: Croatia

Contact email: info@greetgopickups.com

Website: https://greetgopickups.com

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data processed through the GreetGo Pickups driver App, including data processed in connection with:

 
• driver registration and account approval;
 
• driver profile management;
 
• document review and compliance verification;
 
• ride assignment, ride management, and completed ride records;
 
• location-based ride actions and ETA-related features;
 
• driver warnings, appeals, discipline, and safety review;
 
• support requests and support communications;
 
• payment, payout, and accounting records;
 
• security, fraud prevention, abuse prevention, and operational monitoring.

3. Categories of Personal Data We Collect

Depending on how you use the App, we may collect and process the following categories of personal data:

3.1 Account and Profile Information

 
• full name;
 
• phone number;
 
• email address, where applicable;
 
• profile photo;
 
• languages spoken;
 
• service city information, including primary service city and additional service cities;
 
• internal account identifiers and driver reference IDs.

3.2 Registration, Verification, and Compliance Information

 
• documents submitted during registration or later review;
 
• driver review status and verification outcomes;
 
• vehicle-related information where linked to driver operations;
 
• document approval, rejection, expiry, or resubmission records;
 
• private compliance files or evidence submitted for operational review.

3.3 Ride and Dispatch Data

 
• assigned rides and ride history;
 
• pickup and dropoff addresses, stops, dates, and times;
 
• ride codes and internal ride identifiers;
 
• ride state and ride action timestamps;
 
• flight information where relevant to the transfer;
 
• ride notes and ride-related internal operational notes;
 
• driver interaction with offered rides, accepted rides, returned rides, removed rides, and active rides.

3.4 Passenger and Trip Contact Data Visible to Drivers

 
• passenger name;
 
• passenger phone number or contact details provided for operational ride fulfilment;
 
• meeting information and transfer instructions necessary to complete the ride.

3.5 Location Data

 
• driver live location data used for ETA and ride operations;
 
• location attached to ride actions such as “I’ll be there”, “I’m at pickup location”, and ride completion;
 
• location-derived distance checks against pickup and dropoff zones;
 
• location signals used for suspicious activity detection or fake GPS review where relevant.

3.6 App Usage, Operational, and Performance Data

 
• timestamps of driver actions in the App;
 
• offer response and ride action history;
 
• acceptance rate, reliability-related metrics, and app usage metrics;
 
• ranking or performance summary information generated from operational activity;
 
• activity logs connected to transfers, warnings, support, and operational review.

3.7 Warning, Discipline, and Appeal Data

 
• warnings issued to drivers;
 
• warning reasons and related evidence or activity history;
 
• warning proposal, resolution, and expiry data;
 
• warning appeals submitted by drivers and related decisions;
 
• discipline summary and risk-review related data.

3.8 Payment and Payout Data

 
• ride earnings;
 
• payment status;
 
• payout records;
 
• adjustments, penalties, deductions, and warning-related reductions where applicable;
 
• payment review outcomes and accounting-related records.

3.9 Support and Communication Data

 
• support tickets created by drivers;
 
• messages exchanged in support conversations;
 
• attachments or evidence files submitted through support or review flows;
 
• internal status changes related to support cases.

3.10 Technical and Device Data

 
• push notification tokens;
 
• basic app version and technical diagnostic details;
 
• crash-related technical information;
 
• device-related metadata necessary to secure and operate the App.

4. How We Collect Personal Data

We collect personal data:

 
• directly from you when you register, update your profile, submit documents, contact support, or use the App;
 
• automatically through your use of the App, including ride actions, app usage events, and technical logs;
 
• from ride operations and internal dispatch workflows;
 
• from our review, compliance, fraud prevention, and safety processes;
 
• from third-party infrastructure providers that support authentication, notifications, maps, hosting, analytics, and storage.

5. How We Use Personal Data

We use personal data only where necessary to operate, improve, secure, and administer the GreetGo Pickups driver App and related driver services. In particular, we use personal data to:

 
• create, authenticate, and manage driver accounts;
 
• review registrations and decide whether to approve or reject access to the platform;
 
• verify identity, documents, profile updates, and compliance requirements;
 
• assign rides and allow drivers to manage active, upcoming, and completed transfers;
 
• display pickup, dropoff, passenger, and trip details necessary to complete a transfer;
 
• calculate ETA and support location-based ride operations;
 
• record driver ride actions and compare action locations to expected pickup or dropoff zones;
 
• detect suspicious or potentially fraudulent behavior, including possible fake GPS usage or abnormal ride-action patterns;
 
• issue, review, expire, appeal, and track warnings and disciplinary outcomes;
 
• generate operational metrics such as reliability, acceptance, app usage, and driver ranking summaries;
 
• manage driver support requests and internal escalations;
 
• calculate earnings, manage payouts, and record adjustments, penalties, or deductions where relevant;
 
• send important operational notifications, updates, reminders, review outcomes, support-related messages, and warning-related notices;
 
• maintain platform security, service integrity, legal compliance, and internal recordkeeping.

6. Location Data

The App may process location data when required for operational use of the driver platform.

Location data may be used to:

 
• calculate a driver’s ETA to pickup;
 
• support active ride actions such as “I’ll be there”, “I’m at pickup location”, and ride completion;
 
• verify whether those actions occurred near expected pickup or dropoff coordinates;
 
• review no-show, misconduct, or service integrity issues;
 
• support suspicious location detection and anti-fraud review.

We do not use driver location data for unrelated third-party advertising purposes.

7. Push Notifications and Operational Messaging

The App may use push notifications and related messaging tools to send drivers important service communications, including offered rides, ride updates, reminders, review outcomes, support updates, payment-related updates, and warning-related notices.

8. Legal Bases for Processing

Where applicable under data protection law, we process personal data on one or more of the following bases:

 
• performance of a contract or steps taken at your request before entering into a contract;
 
• our legitimate interests in operating, improving, and protecting the platform and related services;
 
• compliance with legal obligations;
 
• consent, where consent is specifically required by law.

9. Sharing of Personal Data

We may share personal data only where necessary and proportionate, including with:

 
• service providers that support authentication, cloud hosting, storage, notifications, mapping, analytics, and technical infrastructure;
 
• internal staff, operators, or authorized reviewers who manage rides, documents, warnings, support, safety issues, and payments;
 
• professional advisors, authorities, regulators, tax bodies, law enforcement, or courts where required by law or where necessary to protect rights, safety, or legal interests;
 
• business counterparties only where necessary to deliver operational services connected to the platform.

We do not sell personal data.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

 
• account administration and platform operation;
 
• security, fraud prevention, and misconduct review;
 
• warning, appeal, and discipline administration;
 
• support case handling;
 
• financial, tax, payment, and accounting recordkeeping;
 
• legal compliance and dispute resolution.

Even if an account is deleted, we may retain certain records where this is required or justified for legal obligations, tax and accounting obligations, fraud prevention, safety review, platform integrity, dispute resolution, or the establishment, exercise, or defense of legal claims.

11. Account Deletion and Data Deletion

If you created an account in the GreetGo Pickups App, you may request deletion of your account and associated personal data through the account deletion process available in the App and through our external account deletion page.

Account deletion page:https://greetgopickups.com/app-legal/account-deletion

Deletion requests are generally processed within 30 days, unless a longer retention period is required by law or justified for fraud prevention, safety, accounting, payment review, dispute resolution, or legal claims.

Please note:

 
• account deletion may lead to loss of access to the platform and related history visible to the account;
 
• some data may still be retained where required for legal, tax, accounting, fraud prevention, safety, operational integrity, or dispute-handling purposes;
 
• where deletion cannot be completed immediately, the request may be processed within a reasonable administrative period.

12. Driver Documents, Photos, and Uploaded Files

If you upload profile photos, compliance documents, evidence, or support attachments, we process those files for the specific operational purpose for which they were submitted, including document review, profile review, warning review, support investigation, or compliance verification.

13. Automated Operational Assessments

The platform may generate operational summaries and performance-related metrics based on driver interactions and ride activity, including acceptance rate, reliability, app usage-related scoring, and ranking summaries. These are used for operational management, service quality review, internal prioritization, and platform administration.

14. Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or unlawful disclosure. These measures may include access controls, authentication systems, cloud security features, and internal review restrictions.

However, no system is completely secure, and we cannot guarantee absolute security.

15. International Data Processing

Your data may be processed or stored in countries where our infrastructure providers or operational partners operate. Where required, we take reasonable measures to ensure that appropriate safeguards are in place for international processing or transfer of personal data.

16. Your Rights

Depending on your jurisdiction, you may have rights such as:

 
• the right to request access to personal data;
 
• the right to request correction of inaccurate or incomplete data;
 
• the right to request deletion of personal data;
 
• the right to request restriction of processing;
 
• the right to object to certain processing;
 
• the right to data portability, where applicable;
 
• the right to lodge a complaint with a competent supervisory authority.

You may exercise applicable rights by contacting us using the contact details listed below.

17. Children

The GreetGo Pickups driver App is not intended for children, and we do not knowingly provide driver accounts to children.

18. Third-Party Services

The App may rely on third-party services for cloud infrastructure, authentication, push notifications, mapping, and technical support. Where such providers process data on our behalf, we use them only to support operation of the App and related services.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on the relevant page with an updated effective date. Material changes may also be communicated through the App or related service channels where appropriate.

20. Contact

If you have questions about this Privacy Policy or how personal data is handled in connection with the GreetGo Pickups mobile application, contact us at:

Operator / Controller: GreetGo Pickups, obrt za prijevoz putnika vl. Kristijan Paušić

Email: info@greetgopickups.com

Address: Remetinečki Gaj 23C, 10000 Zagreb, Croatia

Website: https://greetgopickups.com